Customer Care Trainee
Monotype
Noida, Uttar Pradesh, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Stakeholder managementSalesforceCRMWindowsHTMLCSS
- Work
- On-site in Noida
- Pay
- Not stated by the employer.
- Skill demand
- CRM21%Stakeholder management4%Salesforce1%of 150 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
This role involves responding to and assisting customers with all aspects of their needs, including finding, purchasing, downloading, installing, and implementing products, as well as order correction or modification.
Key Responsibilities
- Resolve purchase and billing issues.
- Work with corporate customers and stakeholders in establishing invoice accounts, processing purchase orders, and invoicing.
- Communicate with the development team and finance team regarding common customer questions.
- Work with other departments to maintain product integrity.
- Escalate support and feature enhancement requests as needed.
- Conduct UAT, document, and contribute to product briefs and internal tools.
Requirements & Tech Stack
- Working knowledge of Salesforce or any other CRM.
- Basic knowledge of Windows and Mac.
- Basic knowledge of HTML5 and CSS.
- Basic knowledge of Windows and Mac text applications (MS Office, Adobe Creative Cloud, etc.).
- Basic knowledge of Power BI and AI concepts.
- Good written and verbal communication skills in English.
- Ability to manage multiple tasks and priorities, both supervised and non-supervised, and work within time targets.
- Self-motivated ability to work on a team or individually, organizing workload to achieve prompt, courteous, and accurate responses.
- Good typing skills in English.
- Willingness to work in Australia, UK, and India shifts on a rotational basis and on weekends/holidays.