Customer Support Intern
Xtremex
New Delhi, Delhi, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Social mediaExcel
- Nice to have
- Customer serviceOperations
- Work
- On-site in New Delhi · internship
- Pay
- Not stated by the employer.
- Skill demand
- Customer service82%Operations11%Excel9%Social media3%of 144 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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Brand: XTREMEX
Job Type: Full-Time Internship
Work Mode: On-Site
Location: NSP, Pitampura, New Delhi
About XTREMEX
XTREMEX is a growing streetwear and lifestyle apparel brand.
About the Role
We are looking for a proactive and customer-focused Customer Support Intern to assist customers with their queries, order-related concerns, returns, exchanges, and overall shopping experience.
Key Responsibilities
- Handle customer queries through WhatsApp, Instagram, email, and phone calls.
- Assist customers with order tracking, delivery updates, cancellations, returns, and exchanges.
- Resolve customer complaints professionally and efficiently.
- Coordinate with the warehouse and operations team regarding order status and shipping issues.
- Assist customers with product details, sizing, availability, and purchase-related queries.
- Manage customer interactions and maintain accurate records of complaints and resolutions.
- Follow up with customers to ensure their issues are resolved.
- Handle RTO (Return to Origin), COD, and delivery-related queries.
- Maintain a polite, professional, and customer-friendly approach.
- Escalate complex issues to the concerned team or manager.
- Help improve customer satisfaction and the overall shopping experience.
Requirements
- Freshers are welcome to apply.
- Good communication skills in English and Hindi.
- Basic computer knowledge and familiarity with Google Sheets or Excel.
- Good problem-solving and communication skills.
- Ability to handle multiple customer queries efficiently.
- Patience, professionalism, and a customer-first attitude.
- Willingness to learn and work in a fast-paced e-commerce environment.
Preferred Skills
- Basic understanding of e-commerce operations.
- Familiarity with Shopify or other e-commerce platforms.
- Knowledge of WhatsApp Business and customer support tools.
- Previous internship or experience in customer service is an advantage.
What We Offer
- Hands-on experience in e-commerce customer support.
- Learning opportunities in customer service and business operations.
- Friendly and collaborative work environment.
- Opportunity for a full-time role based on performance.