Premium Account Executive

About the Role

The Premium Account Executive is a full-time, on-site role based in Howrah. This role is responsible for managing and growing relationships with high-value customers and merchants. You will act as a trusted advisor, understanding client needs, promoting PhonePe's premium solutions, and ensuring an exceptional service experience.

Key Responsibilities

• Onboarding and supporting premium accounts.
• Analyzing usage and performance data.
• Identifying cross-sell and up-sell opportunities.
• Coordinating with internal teams to resolve issues promptly.
• Tracking account health.
• Preparing regular business reports.
• Collaborating with product and operations teams to improve offerings based on client feedback.
• Proactive engagement and driving customer satisfaction and revenue growth.

Requirements & Tech Stack

• Demonstrated experience in account management, relationship management, or sales.
• Proficiency in data analysis and reporting.
• Ability to work cross-functionally with operations, product, and support teams.
• Customer-centric mindset.
• Strong problem-solving skills.
• Comfort working in a fast-paced, high-growth environment.
• Attention to detail.
• Ownership of end-to-end outcomes.
• Familiarity with digital payments, financial products, or merchant ecosystems in India.
• Local market knowledge of Howrah and surrounding areas is a plus.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or a related field.
• An MBA or equivalent professional qualification is an advantage.
• Preferably in fintech, digital payments, or financial services.
• Strong communication and presentation skills.