Manager Trainee

About the Role

Tower Loan's full-time Manager Development Program is designed to provide Manager Trainees with the knowledge, skills, and experience needed to thrive in consumer finance and grow into leadership roles. The program lasts 10-12 months and offers hands-on experience in customer service, sales, financial management, and branch operations.

Key Responsibilities

• Become proficient in customer service, sales, marketing, finance, and operations.
• Develop long-term customer relationships by listening to customer needs and recommending the best service.
• Offer optional products to serve new and existing customers best.
• Contact customers regarding payment reminders and arrangements.
• Assist Manager in exceeding established office goals.
• Learn and provide support in management responsibility duties such as delegating employee workload and analyzing loan documents.
• Develop and demonstrate developing skills in all management aspects, including recruitment, staff development, performance management, and leadership.
• Perform all other duties as assigned.

Requirements & Tech Stack

• High School Diploma or GED
• Willingness to relocate upon promotion into management
• Must have a valid driver’s license and reliable vehicle
• Preferred: Sales, Collections, or Customer Service experience

Schedule

• Monday through Friday from 8:30 AM to 5:30 PM.
• Some extended hours during the week as needed, which may include Saturday.

Who We Are

Tower Loan provides the opportunity to earn a competitive salary plus performance-based incentives. The company offers comprehensive training programs, a strong promote-from-within culture, and continuous growth opportunities. Tower Loan has been in consumer finance for over 80 years, providing personal loans, home equity loans, and retail financing. The company has almost 260 office locations across six states.

Other Team Member Benefits Include

• Health and Well-Being Options: Medical, Dental, Vision, Employee Assistance Program, and Life Insurance.
• Up to 3% 401(k) Match.
• Paid Time Off: 16 days per year after one full year, with cash back for unused time.
• Paid Holidays.
• Annual Raises and Performance Bonuses.
• Monthly Incentive and Employee Referral Bonuses.
• Participation in Charitable Campaigns.