Store Operations Associate

About the Role

The Store Operations Associate at CubeSmart is responsible for managing and maintaining stores within a district, encompassing skills in customer service and property maintenance.

Key Responsibilities

• Customer Service:
• Develop customer relationships by identifying self-storage needs and providing appropriate solutions.
• Deliver a standout customer experience through face-to-face interactions.
• Meet monthly sales goals and metrics.
• Perform daily operational tasks, including lock checks and showing units.
• Rent self-storage units, sell store merchandise, and manage the leasing process.
• Accept payments utilizing the Point-of-Sale System (POS).
• Complete daily bank deposits.
• Make courtesy calls to customers regarding late payments.
• Property Maintenance:
• Perform daily walks of the property.
• Clean units and store grounds.
• Operate storage doors (up to 50 lbs).
• Maintain the facility, including mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Ensure a clean and safe storage facility meeting company guidelines (restrooms, landscaping, parking areas, storage doors, office space).

Requirements & Tech Stack

• Point-of-Sale System (POS)

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Physical requirements: Frequently required to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorized to work in the U.S. without the need for current or future sponsorship.
• Some locations may require Sunday hours.