Client Service Associate

About the Role

At PNC, our people are our greatest differentiator and competitive advantage. We are all united in delivering the best experience for our customers. As a Client Service Associate within PNC's Private Banking organization, you will be based in Ft. Lauderdale, FL.

Key Responsibilities

• Develops and maintains long term client relationships.
• Actively manages client expectations to ensure maximum satisfaction with products and service.
• Provides exceptional client service and flawless execution on client requests, inquiries, and transactions such as money movement, demographic update, beneficiary administration, security transfers, credit transactions, and research requests.
• Identifies opportunities for use of digital tools to offer self-service solutions successfully.
• Serves as a point of contact for clients, client teams, or service partners and escalates client implementation and servicing issues as necessary to senior leadership.
• Communicates with internal partners to identify potential issues, working collectively to solve problems and track open issues to resolution.
• Learns and understands existing and upcoming technologies to support client consultation and requests.
• Proactively works to determine service improvements and solicit client input and feedback to drive client satisfaction.
• Is Customer Focused, Manages Risk, and adheres to PNC's Enterprise Risk Management Framework.

Requirements & Tech Stack

• Accuracy and Attention to Detail
• Client Relationship Management
• Customer Support Policies, Standards and Procedures
• Decision Making and Critical Thinking
• Fiduciary Responsibilities
• Investment Management
• Managing Multiple Priorities
• Products and Services

Qualifications

• Bachelors degree or a comparable combination of education, job-specific certification(s), and experience (including military service).
• Less than 1 year of professional experience or successful completion of a formal development program.
• No Required Certification(s).
• No Required License(s).
• No Required or Preferred Language Assessments.