Technology Support Specialist, Associate

About the Role

As a Technology Support Specialist, you will provide hands-on technical support for the trading floor and help maintain the stability, performance, and reliability of critical trading technology. You will partner with Traders, Operations, and Technology teams to diagnose issues, improve workflows, and minimize disruption in a fast-paced financial markets environment. Your work will support the applications, hardware, and infrastructure that enable efficient trading operations, while helping the team proactively identify risks and adopt new technologies.

Key Responsibilities

• Provide technical support for trading floor operations, diagnosing and resolving software, hardware, Windows, and network-related issues to minimize downtime and maintain system performance.
• Support and maintain financial markets and productivity applications, including Bloomberg, FactSet, Eikon, Tradeweb, and Microsoft Office 365.
• Monitor trading systems and proactively identify, troubleshoot, and resolve potential issues before they affect business operations.
• Partner with traders, Operations, and Technology teams to understand technical needs, address incidents, and improve support workflows.
• Maintain the integrity, security, and reliability of the trading environment by following established technology controls, risk standards, and company policies.
• Contribute to process improvement through documentation, scripting, automation, and the adoption of new support technologies and practices.

Requirements & Tech Stack

• Proven experience providing technology support within financial services, preferably in a trading floor or financial markets environment.
• Working knowledge of trading systems, financial markets, and related technologies, including Bloomberg, FactSet, Eikon, or Tradeweb.
• Hands-on experience troubleshooting software, hardware, Microsoft Windows, Microsoft Office 365, and basic networking issues.
• Strong analytical and problem-solving skills, with the ability to prioritize and resolve technical issues in a time-sensitive environment.
• Clear written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

Qualifications That Will Help You Excel

• Experience using scripting or automation tools to streamline technology support activities.
• Familiarity with Information Technology Infrastructure Library (ITIL) processes and service management principles.
• Understanding of risk management, information security, and compliance requirements within a financial trading environment.
• Proactive and detail-oriented approach, with the ability to anticipate issues and follow through to resolution.
• Ability to work independently and collaboratively while adapting to changing technologies and business priorities.

Location

• New York, NY

Experience Level

• Associate Corporate Title

Work Model

• Hybrid working model.
• Employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model.

Compensation

• Salary range: $85,000 to $129,500 in New York City.
• Posted salary ranges do not include incentive compensation or any other type of remuneration.