Case Assignment Associate

About the Role

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Case Assignment and Placement Unit Problem Resolution Associate. The ideal candidate will have excellent organizational skills and strong communication skills.

Key Responsibilities

• Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received.
• Keyboards and prepares a variety of complex materials, including, but not limited to, detailed data entry, highly technical reports, Department forms, and correspondence.
• Receives screening results and temporary custody information, reviewing logs for intake data and routing information to appropriate staff for processing.
• Performs follow-up with concerned individuals to obtain missing or inaccurate information that may lead to delays in case openings.
• Provides consistent review of pending case assignments to ensure adherence to established timelines regarding call-back procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Requirements & Tech Stack

• Keyboarding skill option.

Qualifications

• Excellent organizational skills.
• Strong communication skills.