Patient Advocate (Bilingual)

About the Role

The Patient Advocate (Bilingual) is a full-time, on-site role based in San Antonio, TX. This role supports patients throughout their care journey by explaining treatment options, coordinating appointments, and helping patients navigate clinic processes and follow-up plans. The Patient Advocate communicates with patients, families, and clinical staff to ensure concerns are heard, questions are answered, and care plans are clearly understood in both English and another language.

Key Responsibilities

• Assist with intake and registration.
• Verify insurance details.
• Provide education on pain management services.
• Document patient interactions in alignment with clinical and administrative protocols.
• Resolve service issues.
• Escalate complex cases to appropriate team members.
• Contribute to a welcoming, respectful, and inclusive patient experience.

Requirements & Tech Stack

• Strong Communication skills (verbal and written) in English and another language (Spanish preferred).
• Excellent Customer Service skills (empathy, professionalism, patient-centered support).
• Case Management skills (coordination of appointments, follow-up, documentation of patient needs and services).
• Critical Thinking skills (assess patient concerns, prioritize needs, collaborate with clinical staff).
• Foundational understanding of Medicine or healthcare environments.
• Ability to work on-site in San Antonio, TX.
• Ability to adapt to a fast-paced environment.
• Ability to collaborate with diverse patients and team members.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical clinic or hospital setting is beneficial.
• Familiarity with electronic health records is beneficial.
• Commitment to confidentiality and HIPAA compliance is beneficial.
• Further education in healthcare, social services, or related fields is preferred.