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Role Description

The Quality Assurance Coordinator is a part-time remote role responsible for supporting quality standards across Salesforce Career Hub’s services and processes. This role involves reviewing workflows, documentation, and candidate-facing materials to ensure accuracy, consistency, and alignment with established quality guidelines. The Coordinator will perform routine quality control checks, track issues, and collaborate with team members to implement improvements and preventive measures. Day-to-day tasks include analyzing data and feedback, maintaining quality records, preparing status reports, and communicating findings to stakeholders to enhance overall service reliability and user experience.

Qualifications

• Skills in Quality Control and Quality Assurance to monitor and ensure adherence to defined standards.
• Skills in Quality Management to help design, maintain, and improve quality processes and documentation.
• Strong Analytical Skills to interpret data, identify trends, and recommend practical solutions.
• Effective Communication skills to clearly present findings, collaborate with team members, and support cross-functional initiatives.
• Experience with online platforms, staffing, or career services is beneficial.
• Ability to work independently in a remote setting, manage part-time hours, and prioritize multiple tasks.
• Familiarity with Salesforce or CRM environments is an advantage.
• Relevant education or training in quality management, business, or a related field is preferred.