Workers Compensation Claims Trainee

About the Role

The INVEST Program Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience designed for recent college graduates. This program offers real-world exposure, personalized coaching, mentorship, and a clear career path within the insurance industry.

• Starting Salary: $64,800 USD (California only) / $60,000 USD (all other states)
• Start Date: January 2027
• The first 8 weeks of the program will have limited PTO availability due to its structured nature.

Key Responsibilities

Over the course of the 6-month program, you will:

• Participate in structured learning including instructor-led sessions, online modules, job shadowing, and mentorship focused on insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
• Shadow experienced claims professionals to learn best practices in managing lost time (indemnity) workers’ compensation claims.
• Practice applying newly learned concepts in a controlled, simulated claims environment ("Sandbox").
• Complete program milestones to achieve key learning objectives and performance checkpoints.
• Collaborate and network with peers, mentors, and cross-functional teams.
• Begin handling new workers’ compensation claims starting in Week 3, with incremental claim assignments that gradually increase.
• Take ownership of an evolving portfolio of indemnity claims under close supervision, applying training to real-world scenarios.
• Develop skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy and financial exposure.
• Engage in professional communication and strategy development with clients, providing support and empathy to injured employees, and securing key details from medical providers and other stakeholders.
• Learn to interpret and apply client service instructions and carrier guidelines to ensure compliance.
• Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes.

Requirements & Tech Stack

• Computer literacy, including strong familiarity with M365 products (e.g., Outlook, Word, and basic Excel and PPT).
• Strong verbal and written communication skills.
• Strong time management and ability to multi-task.
• Detail-oriented.
• Curious, learning-focused mindset.
• Active listening skills.
• Problem-solving mindset.
• Adaptable to changes in procedures and technology.

Qualifications

• Bachelor’s degree or 4-year degree from an accredited institution is preferred. Candidates with a Bachelor's degree receive preferential treatment. Others with proven experience will be considered.
• A GPA of 3.5 or higher is preferred. Candidates with a GPA of 3.5 or above receive preferential treatment. Others will be considered.