Telecom Billing L2 Production Support Specialist

About the Opportunity

Ericsson is seeking a skilled Telecom Billing L2 Production Support Specialist to ensure the reliability and continuity of business-critical billing and invoicing operations (BSCS). The role involves 24x7 production support, billing-cycle monitoring, incident resolution, and end-to-end troubleshooting to maintain service stability and meet SLAs.

Key Responsibilities

• Provide L2 production support for telecom billing and invoicing applications.
• Monitor end-to-end billing cycles, including bill generation, invoice validation, archival, and downstream processing.
• Troubleshoot job failures, billing discrepancies, processing delays, and interface issues.
• Analyze SQL queries, application logs, files, and batch-job status to identify root causes.
• Perform approved job restarts, reprocessing, reconciliation, and recovery activities.
• Monitor batch schedulers, FTP/SFTP transfers, and system integrations.
• Resolve incidents within SLAs and coordinate with L3/L4, database, infrastructure, vendor, and business teams.
• Support releases, post-deployment validation, and critical incident management.
• Prepare RCA reports, SOPs, and troubleshooting guides while identifying automation opportunities.

Requirements & Tech Stack

• Hands-on experience in telecom billing or application production support.
• Strong understanding of end-to-end telecom billing and invoicing processes; Ericsson billing experience preferred.
• Experience with IBA (Interactive Billing Application) or equivalent telecom billing platforms, including Windows-based applications.
• Proficiency in SQL with Oracle and/or MS SQL for data validation and troubleshooting.
• Working knowledge of Unix/Linux, shell scripting, file handling, and log analysis.
• Experience in batch processing, job scheduling, monitoring, and FTP/SFTP integrations.
• Exposure to 24x7 production support and ITIL-based Incident, Problem, and Change Management.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related discipline.

Work Environment: 24x7 rotational shifts, including day and night shifts.