Retail Associate, Santa Monica

About The Black Tux

We help people look their best and feel confident for big days and everyday by designing and manufacturing modern formal wear. We source natural fabrics from fine textile mills and offer expert styling in physical showrooms, an online predictive fit process, and industry-leading customer service to guarantee a perfect fit.

About The Team

You will join the Retail team, which spans across 7 brick-and-mortar showrooms and 40 Nordstrom locations. This team supports customers by meeting them where they are, guiding them, and solving challenges to ensure they look and feel their best.

What You’ll Do

As a Retail Associate, you will guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform. You will play a key role in ensuring a smooth and enjoyable experience from concept to checkout.

• Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions.
• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach.
• Learn about customer lifestyle and future events to identify opportunities for formalwear ownership and build long-term customer relationships.
• Conduct fitting appointments and provide expert styling advice on fabrics, accessories, and overall event aesthetics.
• Support customers from look conception through final checkout, ensuring a seamless experience.
• Guide customers through our online platform to set up events, coordinate group looks, and manage details including group orders, exchanges, and adjustments.
• Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.
• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.
• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.
• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning.
• Stay informed on product knowledge and styling trends.

Who You Are

• Deeply customer-focused, passionate about styling, event coordination, and with a keen eye for detail.
• A confident, consultative communicator who builds trust through active listening and thoughtful guidance.
• Naturally curious about customer needs, with the ability to uncover selling opportunities and close sales.
• A sales-driven stylist comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience.
• Tech-savvy and comfortable navigating digital platforms.
• Goal-oriented and motivated to meet and exceed sales targets.
• A humble team player who values accountability, feedback, and continuous learning.
• Adaptable and solutions-driven, able to handle multiple customers and event setups.
• Prior retail, customer service, or sales experience is a plus; a strong attitude and willingness to learn are essential.
• Weekend availability is required.
• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking.
• Kind, collaborative, and creative.
• Understands ownership and takes pride in work and accountability.
• Holds high expectations of yourself and teammates regarding customer experience.
• Humble, inclusive, and respectful.

Perks & Benefits

• Paid company-recognized holidays.
• No Black Friday adjusted hours.
• Employee engagement & cultural events.
• Discounts on garment rental and purchases for you, your partner, and friends & family.

Compensation

• Annual compensation: $20.87 - $22.39 an hour.
• The actual compensation may vary based on the candidate’s skills, qualifications, and location.

Location

• The Retail Showroom Associate, Santa Monica role is onsite.