Telecallers

Role: Telecaller

Company: Expert-Deal

About the Role

Expert-Deal is a growing organization focused on delivering value-driven products and services. The company emphasizes efficient, responsive customer interactions to support sales and service objectives. This is a full-time, on-site position based in the Greater Delhi Area.

Key Responsibilities

• Make outbound calls to inform potential customers about products or services.
• Receive inbound calls and respond to inquiries.
• Provide clear and accurate information to customers.
• Maintain call records.
• Update customer details in internal systems.
• Follow scripts and guidelines to ensure consistent communication.
• Handle basic customer objections.
• Escalate complex issues to the appropriate team members.
• Meet defined call and conversion targets.
• Collaborate with sales and support teams.

Requirements & Tech Stack

• English and local language verbal communication skills.
• Clear diction and professional phone manner.
• Basic computer literacy, including ability to work with:
• Call logs
• Spreadsheets
• CRM or data entry tools
• Customer service and relationship-building skills.
• Ability to listen actively and respond courteously.
• Time management and organizational skills.
• Positive, resilient attitude.
• Ability to work in a target-driven environment.
• Prior experience in telecalling, customer support, or sales is beneficial but not mandatory.
• High school diploma or equivalent is preferred.

Qualifications

• Strong verbal communication skills.
• Basic computer literacy.
• Customer service and relationship-building skills.
• Time management and organizational skills.
• Positive attitude.
• Freshers with strong communication skills are encouraged to apply.
• Further education in business, communications, or related fields is an advantage.