Operations Staff, BOB

Job Title: Operations Staff

Function: Operations

Location: Branch / Service Centre / Hub / Warehouse / PUD (Location Agnostic)

Travel Required: 25%

Key Responsibilities

• Shipment Processing & Operations:
• Receive, segregate, sort, and process inbound and outbound shipments accurately.
• Perform shipment scanning, bagging, tagging, and labelling activities.
• Support loading and unloading of shipments from vehicles.
• Ensure timely movement of shipments through operational stages.
• Assist in shipment reconciliation and manifest verification.
• Data Entry & Operational Documentation:
• Perform basic data entry and shipment updates using approved operational systems.
• Ensure accurate recording of shipment information and operational transactions.
• Verify shipment labels, manifests, and operational documentation.
• Report shipment discrepancies or operational exceptions promptly.
• Maintain accuracy in operational records and documentation.
• Operational Support:
• Support day-to-day operations across Service Centres, Hubs, Warehouses, and Processing Units.
• Assist Shift In-charges in achieving daily operational targets.
• Support peak volume operations and contingency requirements.
• Ensure operational workstations remain organised.
• Perform additional operational tasks as assigned.
• Safety, Security & Compliance:
• Follow all Standard Operating Procedures (SOPs).
• Adhere to Blue Dart's safety, security, and quality standards.
• Handle customer shipments carefully to prevent damage or loss.
• Report unsafe conditions, operational incidents, or security concerns immediately.
• Ensure proper usage of personal protective equipment (PPE) wherever applicable.
• Workplace Discipline & Brand Representation:
• Maintain high standards of personal grooming, hygiene, and professional appearance.
• Wear the prescribed Blue Dart uniform and identity card while on duty.
• Demonstrate discipline, punctuality, and professionalism.
• Follow workplace rules, operational discipline, and company policies.
• Represent the Blue Dart brand positively.
• Teamwork & Continuous Improvement:
• Work collaboratively with colleagues.
• Participate in operational briefings, safety meetings, and training programmes.
• Share ideas for improving operational efficiency and workplace safety.
• Support implementation of new operational processes and initiatives.
• Contribute towards maintaining a positive and productive work environment.

Qualifications

• Education:
• Minimum 10th Standard Pass.
• Higher educational qualifications are an added advantage.
• Experience:
• Fresher or up to 2 years of experience in logistics, warehousing, courier, manufacturing, retail operations, or similar operational environments.
• Freshers with aptitude and willingness to work in operational roles are encouraged to apply.
• Eligibility Requirements:
• Minimum age 18 years.
• Physically fit to perform operational activities involving standing, walking, lifting, and movement of shipments.
• Willingness to work across rotational shifts, weekends, and public holidays.
• Basic understanding of English for reading operational instructions, shipment labels, and safety guidelines.
• Basic computer and handheld scanner/mobile application usage.
• Positive attitude, willingness to learn, and ability to work in a team environment.

Skills & Capabilities

• Technical Skills:
• Shipment Sorting & Segregation
• Shipment Scanning & Processing
• Bagging, Tagging & Labelling
• Shipment Loading & Unloading
• Basic Data Entry
• Shipment Reconciliation
• Barcode Scanner & Mobile Device Usage
• Basic Computer Skills
• Basic English Reading & Understanding
• Key Competencies:
• Operational Discipline
• Customer Focus
• Teamwork & Collaboration
• Attention to Detail
• Integrity & Accountability
• Time Management
• Learning Agility
• Safety Consciousness
• Positive Attitude
• Professional Grooming & Appearance