KYC Operations Analyst

About the Role

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities. The overall objective is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Key Responsibilities

• Conduct client profile reviews for customer accounts.
• Review all information and documentation ensuring compliance with local regulation and Citi standards.
• Update KYC forms and client profiles according to policy requirements.
• Follow up with clients to ensure information is received before due dates.
• Perform KYC tasks, including monitoring and tracking of KYC records and Appendix approval process.
• Assist with the development and execution of action planning for expiring records.
• Ensure records are not past due.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations.
• Adhere to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices.
• Escalate, manage, and report control issues with transparency.
• Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow-through.
• Address non-routine situations and practical challenges by applying judgment to identify solutions or take decisions within scope.
• Support effective functioning of the business area by ensuring processes are implemented consistently and outputs meet expected standards.
• Operate across varied and evolving situations, exercising discretion to respond to changing requirements and priorities, while ensuring reliability, timeliness, and quality in execution within defined scope.
• Apply domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks.
• Evaluate business requirements by analyzing complex issues, forming well-reasoned views, and recommending practical, implementable solutions.
• Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement.
• Exercise sound professional judgment in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.
• Independently exercise judgment and decision-making in managing day-to-day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action.
• Drive and influence the delivery of work within the area of responsibility, contributing to operational priorities and ensuring progress against timelines.
• Be accountable for delivery outcomes, including quality and timelines, and may have a measurable impact on business results within scope.
• Provide oversight on execution by reviewing outputs, guiding approach where required, and addressing gaps to ensure delivery meets expected standards.
• Take ownership of decisions and deliverables within remit, applying analytical thinking and professional expertise to solve problems and ensure effective outcomes.

Requirements & Tech Stack

• Anti-Money Laundering (AML)
• KYC (Know Your Client)
• Appendix
• Business Acumen
• Credible Challenge
• Laws and Regulations
• Management Reporting
• Policy and Procedure
• Program Management
• Referral and Escalation
• Risk Controls and Monitors
• Risk Identification and Assessment
• Risk Remediation

Qualifications

• 0-2 years of relevant experience.
• Experience in banking operations, preferably in the client account opening and pre-requirements process.
• Bachelor's degree/University degree or equivalent experience.