Operations Risk and Controls Analyst

About the Role

Bring your expertise to a globally connected operations team where you will strengthen oversight, improve controls, and grow through broad stakeholder partnership.

As a Network Management Operations Analyst within the Network Management team, you support oversight of relationships with local market providers and agent banks through disciplined operations execution. You coordinate due diligence, onboarding and offboarding activities, negative media workflows, and reference data documentation to enable effective day-to-day coverage. You partner with stakeholders across operations, compliance, risk, legal, and technology to improve processes, support governance routines, and maintain audit readiness.

Key Responsibilities

• Monitor third-party due diligence workflows through closure, including questionnaire distribution, tracking, follow-ups, and status reporting
• Coordinate onboarding and offboarding support activities for agent banks and market infrastructure providers, including closure of oversight actions
• Administer negative media workflows and credit risk rating-related processes in line with established procedures
• Execute relationship inventory upkeep activities, including collecting, validating, and distributing required information and documentation
• Maintain party and reference data records and supporting documentation, including retention and repository hygiene requirements
• Publish management information reporting reference data and documentation for stakeholders using established templates and routines
• Investigate exceptions, breaks, and stakeholder queries by documenting root cause analysis and driving timely resolution paths
• Recommend efficiency enhancements by identifying process gaps and proposing practical changes to reduce friction and rework
• Support change delivery activities, including user acceptance testing preparation and execution in partnership with data, analytics, and technology teams
• Participate in ad hoc projects supporting the Network Management team and relevant business-aligned partners
• Strengthen controls and governance routines by tracking actions, maintaining evidence, and escalating risks when needed

Requirements & Tech Stack

• Demonstrate experience performing operations tasks involving third-party information, documentation handling, and stakeholder coordination
• Apply strong written and verbal communication skills to build effective working relationships across stakeholders
• Show analytical skills with a controls and risk mindset, including the ability to connect issues across workflows and exercise judgment under pressure
• Practice disciplined execution with clear ownership and accountability for risk and control outcomes
• Manage deadlines through effective time management, including planning, prioritizing, scheduling, and monitoring work
• Support audit, compliance, and regulatory inquiries by providing well-organized evidence and reconciliations and maintaining audit readiness
• Build productive working relationships across functions and levels to achieve outcomes in a collaborative environment
• Operate effectively across a global team model, including coordinating with internal partners and external parties to obtain and distribute required information
• Handle sensitive third-party and internal information with strong confidentiality awareness and careful data-handling judgment
• Use spreadsheet, presentation, and document tools (Excel, PowerPoint, and Word) to produce updates, documentation, and status materials
• Adapt to changing priorities while maintaining accuracy, urgency, and control discipline

Qualifications

• Hold a postgraduate qualification in Finance (Preferred)
• Demonstrate experience supporting questionnaire administration processes, including distribution, tracking, follow-ups, and reporting (Preferred)
• Show familiarity with preparing market development communications and briefing materials for stakeholders (Preferred)
• Develop negotiating skills to support practical solutions to workflow challenges and information gaps (Preferred)
• Demonstrate developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes. (Preferred)