Employee Experience HR Associate
University of Utah Health
About the Role
The Employee Experience Associate (EEA) serves as the initial point of contact within HR for Hospitals and Clinics' team members. This role provides excellent customer service and performs various hands-on tasks as part of a centralized shared services team within the University of Utah Health Hospitals and Clinics Human Resources department. The EEA is responsible for providing closure for HR-related requests and inquiries from staff across the health system, processing updates and/or changes to employee records, and handling inquiries such as employment verification and recruiting candidates. The EEA addresses first-tier inquiries and refers more complex issues to appropriate HR staff. The EEA possesses knowledge of processes related to all areas of HR.
Key Responsibilities
- Serve as the initial HR contact for day-to-day inquiries (calls, emails) and transactional functions across all HR areas, including benefits, compensation, leave administration, and employee relations/compliance.
- Provide timely responses to inbound requests and questions, and escalate complex issues to the Employee Experience Associate II, manager, and/or HR business partner.
- Collaborate with Employee Experience team members to share knowledge, training, and coverage within the shared services model.
- Complete the coordination, documentation, and necessary steps for HR-related tasks, such as court orders, employment verification, Department of Workforce Services requests, and benefits document processing.
- Coordinate with the Talent Acquisition team for new hire data processing and onboarding needs, and assist with in-person I-9s processes.
- Collaborate on various projects as needed.
- Handle sensitive and confidential information according to department standards.
Requirements & Tech Stack
- MS Office Skills including Word, Excel, PowerPoint, and Outlook.
- PeopleSoft, Kronos, and ICIMS experience is a plus.
Qualifications
- Must be able to communicate effectively orally and in writing.
- Must be detail-oriented to provide prompt and accurate information.
- Ability to work with limited supervision in a fast-paced environment.
- Ability to assess and prioritize competing requests or needs.
- Associates degree in human resources, business, or related field or equivalency.