Case Manager, Oak

About the Role

Terros Health is seeking a Case Manager to join their interdisciplinary team at the Oak Recovery Health Center. This role supports special populations, including those diagnosed with SMI, under Court Ordered Treatment, experiencing homelessness, and those seeking to develop life/employment skills through the P.R.O.S.P.E.R. program.

• Full-Time Employment: 40 hours per week
• Schedule: Monday - Friday, 8:00 am - 5:00 pm
• Location: 4451 E. Oak St., Phoenix AZ, 85008
• Additional $1.50/hr SMI Differential is now being offered.
• No experience required with a Bachelors Degree in behavioral health; training will be provided. New graduates are welcome.

Key Responsibilities

• Assist clients with identifying treatment and recovery goals and provide supportive services to help them achieve these goals.
• Complete assessments, crisis plans, and individualized service plans.
• Collaborate with the clinical team to engage, educate, communicate, and coordinate care with members, their families, behavioral health providers, medical and dental providers, and community resources.
• Conduct outreach and follow-up for services, including crisis interaction, missed appointments, and hospital discharges, to ensure adequate resources are available.
• Perform all case management functions associated with caseload, including completing assessment and service planning processes, and identifying needs for further or specialty evaluations.
• Pursue best practice outcomes for individuals with mental illness, including continuing education, employment, independent housing, and community tenure.

Requirements & Tech Stack

• Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, & Outlook.
• Must be able to pass a typing assessment with a minimum of 25 wpm.
• Knowledge in use of Electronic Health Records; NextGen is a plus.
• Bilingual in Spanish/ASL is desired.
• Excellent oral and written communication skills.
• Must have a valid Arizona driver’s license.
• Must be 21 years of age with a minimum of 4 years driving experience.
• Must meet requirements of Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for one within 7 working days of assuming the role.
• Must pass a TB Test.

Qualifications

• A high school diploma/GED with a minimum of 1.5 years of behavioral health employment experience.
• An associate’s degree in the field of medical or behavioral.
• A bachelor’s degree (not in the field of behavioral health) and 1 year of behavioral health experience.
• A bachelor’s degree in the field of behavioral health.
• A master’s degree or higher in the field of behavioral health.