Case Manager, Mitchell

About the Role

Terros Health is seeking a Case Manager to join their interdisciplinary team at the Mitchell Recovery Health Center. This role focuses on individuals diagnosed with Serious Mental Illness (SMI) or General Mental Health under Court Ordered Treatment.

The Mitchell Health Center provides high-quality, affordable healthcare to special populations, including those diagnosed with SMI, under Court Ordered Treatment, the unhoused, and individuals at higher risk of HIV/STI exposure.

• Employment Type: Full-Time (40 hours per week)
• Schedule: Monday - Friday, 8:00 am - 5:00 pm
• Location: 40 E. Mitchell Dr., Unit #100, Phoenix AZ, 85012

Key Responsibilities

• Assists clients with identifying treatment and recovery goals and provides supportive services.
• Completes assessments, crisis plans, and individualized service plans.
• Collaborates with the clinical team to engage, educate, communicate, and coordinate care with members, their families, behavioral health providers, medical and dental providers, and community resources.
• Conducts outreach and follow-up for services, including crisis interaction, missed appointments, and hospital discharges.
• Performs all case management functions associated with caseload, including assessment and service planning.
• Identifies the need for further or specialty evaluations.
• Pursues best practice outcomes for individuals with mental illness, including continuing education, employment, independent housing, and community tenure.

Requirements & Tech Stack

• Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, & Outlook.
• Must be able to pass a typing assessment with a minimum of 25 wpm.
• Knowledge in the use of Electronic Health Records (EHR) - NextGen is a plus.

Qualifications

• A high school diploma/GED with a minimum of 1.5 years of behavioral health employment experience, OR
• An associate's degree in the field of medical or behavioral, OR
• A bachelor's degree (not in the field of behavioral health) and 1 year of behavioral health experience, OR
• A bachelor's degree in the field of behavioral, OR
• A master's degree or higher in the field of behavioral health.
• Bilingual in Spanish/ASL is desired.
• Excellent oral and written communication skills.
• Must have a valid Arizona driver’s license, be 21 years of age with a minimum of 4 years driving experience, and meet Terros Health’s driving policy requirements.
• Must have a valid Arizona Fingerprint Clearance card or apply for one within 7 working days of assuming the role.
• Must pass a TB Test.

Additional Notes

• No experience required with a Bachelor's Degree in behavioral health - training will be provided. New graduates are welcome.
• An additional $1.50/hr. SMI Differential is now being offered.
• Bilingual pay differential is available.
• Physical demands are representative of those that must be met to perform essential functions. Reasonable accommodations may be made for individuals with disabilities.