Teller

About the Role

The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities.

Key Responsibilities

• Assist customers with transactional needs according to established guidelines, brand model, and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, and interest rates.
• Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, and ensuring adequate supplies in the teller station.
• Demonstrate knowledge of available products and services, and educate customers on emerging bank technology and digital solutions such as mobile, online, and ATM offerings.
• Recognize customer needs and refer customers to appropriate bank partner(s) for cross-sell or service opportunities.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, and robbery procedures.
• Provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures, and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, and teller procedures.
• Regular and reliable attendance.
• Perform other duties as assigned.

Additional Information

• Position serves both internal co-workers and external customers.
• Access to and/or work with sensitive and/or confidential information.
• Exhibit a foundational understanding of banking industry regulatory compliance, including FirstBank-specific policies and procedures, applying knowledge and best practices as appropriate.

Qualifications

• Basic computer and math skills required.

Education

• High school diploma or the equivalent required.

Experience

• Less than two years.

Certifications and Licenses

• Must be bonded within first six months of employment.