Customer Support Executive
Mervice Infotech Pvt. Ltd.
Salt Lake City Metropolitan AreaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- Customer serviceTroubleshootingHelp deskCRM
- Work
- On-site in Salt Lake City Metropolitan Area
- Pay
- Not stated by the employer.
- Skill demand
- Customer service97%Troubleshooting14%CRM8%Help desk6%of 145 similar entry-level jobs posted in the US this week
- Listed
- Nov 5, 2026 · still open
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About the Role
The Customer Support Executive is a full-time, on-site role. This role involves handling customer inquiries via phone, email, and online channels, providing accurate information, and resolving issues in a timely and professional manner.
Key Responsibilities
- Handle customer inquiries via phone, email, and online channels.
- Provide accurate information.
- Resolve issues in a timely and professional manner.
- Maintain high levels of customer satisfaction.
- Document interactions.
- Escalate complex technical or service-related problems when necessary.
- Follow standard operating procedures.
- Collaborate with internal teams to ensure consistent service quality.
- Meet performance targets.
- Contribute to continuous improvement in support processes.
Requirements & Tech Stack
- Customer Support
- Customer Service
- Customer Satisfaction
- Online Support
- Technical Support
- Basic troubleshooting
- Excellent communication skills, both verbal and written.
- Professional and empathetic approach.
- Ability to work in a fast-paced environment.
- Ability to handle multiple tasks.
- Ability to meet service-level targets.
- Basic computer proficiency.
- Familiarity with CRM or ticketing tools.
Qualifications
- Minimum high school diploma.
- A college degree or relevant certifications in customer service are beneficial.
- Prior experience in BPO, contact center, or customer-facing roles is an advantage.