Apprentice

About the Role

Provide end-to-end servicing support to Program Administrators (PAs) managing American Express U.S. Corporate Card Programs, serving as the primary point of contact for corporate account servicing and administrative enquiries. Deliver exceptional customer experiences by resolving client enquiries accurately and efficiently, strengthening client relationships, and maintaining financial integrity.

Key Responsibilities

• Handle Program Administrator servicing enquiries across Voice.
• Resolve administrative account enquiries, charge and billing enquiries, account maintenance, card servicing, and corporate program-related requests.
• Assess customer needs and provide appropriate solutions while identifying relevant products, services, and self-service options.
• Build rapport with Program Administrators, including senior client stakeholders, and deliver personalized servicing.
• Maintain accurate customer records and ensure compliance with internal policies and regulatory requirements.
• Collaborate with internal partners to deliver timely and effective customer resolutions.

Requirements & Tech Stack

• Bachelor’s degree
• Not more than 5 years of difference between highest education degree completion date and joining date
• Should not have enrolled in any prior Government Apprenticeship programs
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Comfortable to work in a 24/7 shift and rotational week off's (Primarily US Shift window)
• A willingness to learn and adapt to new tasks and challenges
• Ability to maintain confidentiality

Preferred Qualifications

• Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy
• Effective communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style
• Resilience is needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics
• Passion for consultative support, recommending solutions tailored to each Card Member. A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact
• Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive
• A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations