Assistant Manager, Strategic Partner Operations

About the Role

The Assistant Manager, Strategic Partner Operations will lead the Strategic Partner Operations team, responsible for maintaining and improving reporting across the Co-Sell and Re-Sell Partner portfolio. This role ensures a trusted view of the Partner book of business and strengthens the supporting processes, tools, and controls. It also leads the development of a centralized repository for Co-Sell Partner agreements, ensuring contracts and key information are accurately captured, organized, and accessible. The Assistant Manager will collaborate with Partner Directors and other stakeholders to enhance reporting, data quality, governance, and operational processes.

Key Responsibilities

• Lead the Strategic Partner Operations team, managing two Senior Analysts, setting priorities, supporting development, and ensuring high-quality delivery.
• Own the collection, consolidation, and analysis of reporting received from Co-Sell Partners, ensuring timely, complete, and compliant submissions.
• Maintain the Co-Sell and Re-Sell book of business as a reliable source of truth for partner, end-client, revenue, product, and geographic information.
• Lead the development and maintenance of a centralized global repository for Co-Sell Partner agreements, ensuring documentation is complete, accurate, and accessible.
• Maintain key contractual information and support repository governance, working with Partner Directors and relevant teams to address missing or outdated records.
• Reconcile partner-reported information against internal systems and commercial records, identifying discrepancies, duplicate records, missing data, and other data-quality issues.
• Produce regular management reporting and dashboards covering Partner performance, revenue contribution, end-client activity, and key trends.
• Work with Finance and other teams to improve the consistency and accuracy of Co-Sell revenue attribution.
• Provide analysis and insights to Partner Directors and the Global Strategic Partners leadership team to support commercial priorities and decision-making.
• Lead improvements to reporting tools and processes, focusing on automation, scalability, accuracy, and reducing manual activity.
• Establish clear reporting standards, controls, and operating rhythms across the team to ensure consistent and high-quality delivery.

Requirements & Tech Stack

• Proficiency in Microsoft Excel and data analysis, with experience working with large and complex datasets.
• Experience using CRM, reporting, and data visualization tools, such as Salesforce and Power BI, to develop dashboards and management reporting.
• Commitment to data quality, operational excellence, governance, and continuous improvement.

Qualifications

• Experience in business, partner, commercial, or revenue operations, with responsibility for reporting, data management, and operational processes.
• Experience building, maintaining, and governing databases, books of business, or commercial data repositories, with a focus on data quality and accuracy.
• Experience developing and improving operational processes, with a focus on simplification, automation, and scalability.
• Ability to interpret commercial contracts and agreements and translate contractual terms, reporting obligations, and commercial models into operational requirements.
• Experience with commercial reporting and revenue attribution, including reconciling information across multiple systems and identifying data gaps or inconsistencies.
• Ability to translate complex data into clear insights and recommendations that support business decisions.
• Effective communication and management skills, with the ability to collaborate across Partner, Finance, Sales, Operations, and other global teams.
• Experience leading and developing team members, setting priorities, managing delivery, and creating an inclusive, collaborative, and accountable team environment.
• The role is blended and follows a hybrid approach to the workplace.