International Pharmacy Intern

About the Role

At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. After successfully passing FPGEE and TOEFL, you will be eligible to apply into this role to complete your required US Internship hours that build upon your Pharmacist education. You will complete a mixed modality learning plan including a curated learning experience. Non-US Accredited Foreign Graduates are required to successfully complete their internship within 18 months and will be skilled in diverse patient care, practice management, leadership, and education, and will be prepared to complete and pass all required Pharmacist licensure exams and processes within 120 days of the completion of required US Internship hours.

Key Responsibilities

While working as a Non-US Accredited Foreign Graduate, under the direct supervision of a Licensed Pharmacist, you play a critical role in ensuring a safe and effective retail pharmacy work environment that delivers exceptional care to each patient. This includes, but is not limited to:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management (excluding final prescription verification)

Additionally, you will:

• Lead with Heart – display empathy and compassion.
• Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff.
• Identify critical business opportunities and meaningful solutions to drive growth and improve performance.
• Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.
• Seek new ways to grow, collaborate with others, and deliver better outcomes.
• Align others around our purpose and gain support and commitment.
• Facilitate a ‘team’ culture that promotes caring, energy, enthusiasm, and pride.
• Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors.

Primary Job Duties & Responsibilities

Customer Service

• Greet each customer in a courteous and professional manner.
• Assist all pharmacy and front store customers with their questions and concerns.
• Answer the telephone with a warm and friendly greeting.
• Request additional help and work with others to find solutions when needed to maximize customer satisfaction.
• Remove obstacles to make customers’ experiences easier.
• Perform approved register transactions.
• Engage with customers and seek ways to create heartfelt, personalized moments during their visits.

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs).
• Meet requirements for state and federal licensure within an appropriate timeframe.

Pharmacy Operations

• Adhere to CVS workflow and ensure standards are maintained at all times.
• Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions.
• Resolve third party rejections and complete any manual claim forms.
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures.
• Access, input, and retrieve any necessary information to/from the workstation.
• Maintain in-stock by ensuring all inventory management policies and procedures are followed.
• Assist with putting away drug orders (except Clls) as permitted by law.
• Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team.
• Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling (Under the direct supervision of a Licensed Pharmacist)

• Offer to counsel and direct customer to pharmacist if necessary.
• Field any medical questions when appropriate.
• Communicate and interact with all healthcare professionals to provide optimal care.
• When applicable, solicit information on a customer’s medical history to give appropriate medical advice.
• Practice and develop duties performed by pharmacists according to law.

Leadership

• Communicate with Field Management and Corporate as needed.
• Participate in all required store operational meetings.
• Support maintaining a clean, organized, and professional pharmacy department.
• Support scheduling activities according to the needs of the business and workflow model.
• Coordinate/implement the training and development of Pharmacy Support Staff.
• Recognize others and celebrate success.
• Complete all required training programs.

Requirements & Tech Stack

Education

• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Active Pharmacy Intern license in state where district is located

Prior Relevant Work Experience

• Required: 0 to 3 years
• Preferred: 3 to 5 years

Essential Qualifications, Functions & Preferred Qualifications

Essential Qualifications And Functions

• Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS.
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
• Strong communication and presentation skills.

Skill In

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Ability To

• Have regular and predictable attendance including weekends.
• Complete any additional tasks as directed by supervisor or manager.
• Complete all required training and obtain required licensure (if applicable) within guidelines.
• Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects.

Preferred Qualifications

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Once state regulations are met, Non-US Accredited Foreign Graduates are expected to immunize.

Note: Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in the colleague being removed from role and separation of employment.