Systems Engineer 2

About the Role

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process.

Key Responsibilities

System Installation & Configuration – Software Administration

• Maintains operating systems to ensure effective installation and performance as instructed.
• Assists in the administration of middleware products in environments.
• Begins to support the deployment, maintenance, and operation of internal applications.
• Performs regular administration and conducts basic performance trend analyses and server capacity to ensure service performance meets standards.
• Builds working knowledge of application monitoring tools to ensure efficiency.

System Installation & Configuration – Installation and Configuration

• Installs and configures servers, cloud infrastructure, and assigned software and environments.
• Performs system configurations and backups with minimal guidance to ensure optimization of server infrastructure.
• Supports hardware maintenance, auditing, installation, and provisioning as necessary.

System Installation & Configuration – Identity & Access Management

• With minimal guidance, administers access privileges in the identity and access management system.
• Assists with monitoring user activity in the identity and access management system and reporting on system activity.

Service Lifecycle Management – Batch Processing

• Monitors the batch process to ensure updates are applied and escalates any issues.
• Implements batch management with some guidance to configure jobs and job streams, define dependencies, and report job performance.

Service Lifecycle Management – Security Maintenance

• Follows existing procedures to ensure compute and storage devices are secure.
• Monitors and evaluates high-level service and infrastructure dashboards and identifies anomalies.
• As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs.

Service Lifecycle Management – System & Security Improvements

• Implements enhancements to improve the performance, reliability, and security of systems and environments with guidance.

Incident Management & Support – Incident Management

• Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
• May participate in incident review meetings to provide feedback for operational performance and solution implementation.
• Engages with cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to support implementation and/or resolution for incidents, risks, or migrations.

Incident Management & Support – Technical Support

• Regularly monitors the production environment by checking system error logs and monitoring ticket queues.
• Adheres to team schedule to contribute to ongoing technical support and service objectives.
• Resolves standard customer system issues and implements and documents technical solutions.

Incident Management & Support – Backups and Disaster Recovery

• Builds working knowledge of systems to perform standard backup, restore, and disaster recovery processes.
• Participates in disaster recovery drills to ensure preparedness and compliance.
• Supports implementation of disaster recovery solutions.

Communication & Documentation – Technical Communication

• Begins to communicate technical information to both technical and nontechnical personnel.
• May serve as a technical liaison and provide domain-specific knowledge to select projects, programs, and activities.

Communication & Documentation – Documentation & Reporting

• Maintains documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).
• Helps generate weekly and monthly reports on system performance and incident progress.
• Performs quality checks of technical documentation.

Additional Responsibilities (as Needed)

Cloud Infrastructure Support

• May collaborate with DevOps and Site Reliability Engineer (SRE) teams to provide support for large-scale infrastructure with guidance.
• Implements continuous integration and continuous deployment (CI/CD) pipelines with guidance.
• Performs patching and version upgrades with guidance to support cloud infrastructure.

Automation

• Troubleshoots standard issues with automation tools, agents, and other connectivity to 3rd party applications.
• Provides support for cloud technologies as needed.

Core Responsibilities

Planning & Execution

• Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements.
• Prioritizes and adjusts work as resources or timelines change, with some guidance.

Collaboration & Partnership

• Collaborates within a team to better understand expectations and achieve shared objectives.
• Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance.
• Actively listens and asks questions to enhance collaboration.

Problem Solving

• Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures.
• Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.

Continuous Learning

• Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices.
• Utilizes feedback and training to improve skills.
• Participates in a culture of continuous learning and knowledge sharing.

Continuous Improvement

• Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance.
• Contributes to ideation for future process improvements.

Requirements & Tech Stack

• Operating Systems
• Middleware products
• Internal applications
• Performance trend analyses
• Server capacity
• Application monitoring tools
• Servers
• Cloud infrastructure
• System configurations
• Backups
• Identity and access management system
• Batch process
• Compute and storage devices
• Patches
• Security vulnerabilities
• Incident management lifecycle
• Production environment
• Technical solutions
• Backup, restore, and disaster recovery processes
• Disaster recovery drills
• DevOps
• Site Reliability Engineer (SRE)
• Continuous integration and continuous deployment (CI/CD)
• Patching
• Version upgrades
• Automation tools
• Cloud technologies

Qualifications

• Systems Engineer 2