Call Center Senior Representative
NTT DATA North America
Gurugram, Haryana, India0–2 yrs4d agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Lead generationCRM
- Nice to have
- Sales
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Sales24%Lead generation19%CRM17%of 100 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About NTT DATA
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
Role Summary
Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.
Key Responsibilities
- Make high-volume outbound calls to prospective and existing customers
- Promote telecom products (plans, upgrades, bundles, retention offers)
- Understand customer needs and recommend tailored solutions
- Achieve daily, weekly, and monthly sales targets
- Handle objections and rejections professionally
- Maintain accurate CRM records (calls, conversions, follow-ups)
- Ensure compliance with scripts, quality, and process standards
- Deliver strong customer experience while maximizing revenue
Requirements & Tech Stack
- Strong communication with neutral/clear English accent
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Resilience and ability to handle rejection
- Basic system/CRM handling
Qualifications
- Graduate (flexible based on communication skills)
- 0–2 years of experience (freshers welcome; BPO/sales preferred)
Work Schedule & Benefits
- Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)