MS Network engineer
NTT DATA, Inc.
Bengaluru East, Karnataka, IndiaFresher40m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- NetworkingBusiness analysisNetwork securityMicrosoft Office
- Work
- On-site in Bengaluru East
- Pay
- Not stated by the employer.
- Skill demand
- Networking66%Network security40%Microsoft Office5%Business analysis2%of 99 similar fresher jobs posted in India this week
- Listed
- 31 Oct 2026 · still open
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About the Role
- Entry-level Networking Managed Services Engineer (L1) role at NTT DATA.
- Primary focus on providing managed services to ensure client IT infrastructure and systems remain operational.
Key Responsibilities
- Proactively identify, investigate, and resolve technical incidents and problems to support clients.
- Monitor client infrastructure and solutions, catching errors before or as soon as they occur.
- Investigate first-line incidents, understand their root causes, and follow approved procedures for request fulfillment.
- Provide telephonic, ITSM ticket, or chat support.
- Execute maintenance activities such as patching and configuration changes.
- Ensure smooth shift handovers for continuous service.
- Identify opportunities for optimization, including reducing common incidents and finding automation possibilities for request fulfillment, incident resolution, and process improvements.
- Occasionally support project work and disaster recovery functions and tests.
- Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary.
- Help update existing knowledge or share valuable insights.
Requirements & Tech Stack
- Basic understanding in technologies such as:
- Pulse Secure SSL VPN
- Virtual Juniper
- Palo Alto, Fortinet Firewalls
- Cisco Nexus switches, ASr and ISr routers
- Cisco ACS, ISE
- Meraki switches
- Common routing protocols like BGP, OSPF, and EIGrP.
- Highly disciplined in handling of tickets on a day-to-day basis.
- Act promptly as per defined SOPs.
- Try to resolve as many tickets as possible using available Knowledge Articles or provided SOPs.
- Good understanding of using ITSM tools and ITSM processes.
- Strong planning skills, considering possible changes and circumstances.
- A strong work ethic, including the capacity to put in longer hours when necessary.
- Adaptability to changing environments.
- A client-focused approach, creating positive client experiences.
- The aptitude to communicate and work across different cultures and social groups.
- Excellent active listening skills, confirming understanding and seeking relevant information.
- A positive outlook and resilience under pressure.
Qualifications
- A bachelor’s degree in information technology/computing or equivalent experience.