AV Engineer
NTT DATA, Inc.
Mumbai Metropolitan RegionFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · Diploma
- Must know
- Microsoft OfficeTroubleshooting
- Work
- On-site in Mumbai Metropolitan Region
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting46%Microsoft Office2%of 97 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
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About the Role
As a Collaboration Managed Services Engineer (L1) at NTT DATA, you will be the primary contact for ensuring clients' Collaboration, Contact Centre, and Voice systems remain operational. Your focus will be on providing first-line support, monitoring private and public cloud infrastructure, identifying issues proactively, and efficiently resolving technical incidents to meet service level agreements and deliver an excellent client experience.
Key Responsibilities
- Monitor client infrastructure for issues and proactively address them.
- Investigate and determine the root cause of incidents to restore services swiftly.
- Execute approved maintenance activities, including patching and configuration changes.
- Provide telephonic or chat support to clients.
- Identify opportunities to optimize work processes and reduce incidents.
- Update and create knowledge articles.
- Automate routine tasks to enhance service delivery.
- Adapt to changing circumstances with a positive outlook.
- Collaborate across different cultures and social groups.
- Plan activities comprehensively.
- Ensure smooth handovers during shift changes.
- Place clients at the forefront of all interactions.
Requirements & Tech Stack
- Basic troubleshooting skills in network, voice, collaboration, and contact centre services.
- Ability to triage client cases effectively, assessing severity and impact, and documenting key information.
- Active listening techniques to confirm understanding and gather relevant information.
- Strong communication skills for working across different cultures and social groups.
- Flexibility and adaptability in changing circumstances.
- Positive outlook and resilience under pressure.
- Commitment to creating a positive client experience by understanding requirements and providing clear progress updates.
- Willingness to put in extra hours when necessary.
- Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
- Relevant partner Certifications are desirable.