Associate Analytics Product Specialist

About the Role

FactSet creates flexible, open data and software solutions for investment professionals, providing instant access to financial data and analytics. The Analytics business continues to grow in size, reach, and complexity. Associate Analytics Product Specialists are subject matter experts combining deep product and industry knowledge to help ensure customer success. The team plays a critical role in support escalation, implementations, solutions re-engineering and optimization, internal training, thought leadership, and regional business growth.

What You'll Do

• Solve complex problems, build elegant solutions, and directly influence the investment process of clients.
• Leverage technical skills to deliver clear and effective communication of complex concepts to clients of varying levels of sophistication.
• Become a thought leader and trusted resource for clients.
• Develop deep expertise across all areas of the Analytics suite.

Key Responsibilities

• Retention efforts focused on reactive and proactive analytics support work.
• Execution on project-based engagements such as implementations, solutions optimizations, and other time and knowledge-intensive projects to create a better user experience and/or enable sales opportunities.
• Effectively communicate with sophisticated users via a strong understanding of investment principles and their current applications in the industry.
• Act as a resource for Generalist Sales, Specialty Sales, Client Consulting, and Client User Support teams to address time-sensitive and/or complex Analytics needs, including web and on-site visits for demos or projects.
• Organize and relay client feedback for enhancements and bugs to Product Development.
• Develop and maintain up-to-date knowledge of the finance industry, current market trends, and economic factors to maintain a competitive edge and form support strategies.

Requirements & Tech Stack

• Proficiency with R, Python, Matlab, SQL, or desire to learn these tools.
• Proven technical proficiency, particularly with writing complex screening codes.
• Detail-oriented with the ability to see the big picture.
• Enthusiasm, strong sense of initiative, and a desire to take ownership.
• Bachelors degree required.
• Exposure to investment analytics software, financial markets, or related technologies is a plus. Prior experience is not required; entry-level candidates with a strong interest in learning are welcome.

Preferred Certifications

• Performance Analyst
• Quant