Immigration Consultant

About the Role

The Immigration Consultant is an early-to-mid-career legal delivery professional responsible for supporting high-volume immigration casework and delivering day-to-day client service. Reporting to an Associate or Senior Associate, this role focuses heavily on case production, routine client communication, and developing procedural expertise across a wide range of immigration processes.

Key Responsibilities

• Serves as the primary point of contact for routine client communications, ensuring timely and professional responses to inquiries and updates.
• Responsible for case production, including initiating, assessing, preparing, assembling, and filing high-volume immigration filings using established templates, processes, and proprietary case management system.
• Performs administrative duties including scanning and filing of complex immigration petitions and supporting documentation to facilitate efficient case management.
• Maintains accurate and complete case records, ensuring data integrity and responsiveness to client and attorney requests.
• Utilizes reports and dashboards to prioritize high volumes of work effectively to meet deadlines.
• Conducts or supports initial case assessments and gathers required documentation from clients, including forms, supporting evidence, and biographical information.
• Drafts immigration forms and supporting letters for a variety of case types, including employment-based NIV, IV, and PERM petitions.
• Coordinates with government agencies (e.g., USCIS, DOL, DOS) to track case status, respond to Requests for Evidence (RFEs), and monitors deadlines.
• Builds foundational knowledge across all immigration case types and develops mastery in procedural requirements, filing protocols, and client service standards.
• Ensures compliance and helps to update internal team procedures as needed following changes to immigration law and policy.
• Participates in internal training programs and contributes to process improvement initiatives to enhance team efficiency and service quality.
• Escalates operational issues promptly to legal team leadership.

Requirements & Tech Stack

• Attention to Detail: Produces accurate, compliant immigration forms, letters, and case documentation.
• Client Communication: Responds promptly and professionally to routine client inquiries and information requests.
• Organization & Time Management: Prioritizes high-volume workloads using reports and dashboards to meet deadlines.
• Learning Agility: Quickly absorbs new processes, systems, and immigration requirements and applies them to casework.
• Technical Proficiency: Navigates case management systems and document-handling tools effectively.
• Document & Data Management: Maintains clean, complete, and well-organized case records with strong data integrity.
• Problem Solving: Conducts basic case assessments and escalates issues or anomalies appropriately.
• Team Collaboration: Works reliably with attorneys and colleagues to support smooth case progression.
• Professionalism: Handles sensitive information with discretion and maintains a consistent, service-focused demeanor.
• Process Adherence: Follows established workflows, templates, and filing protocols with consistency.

Qualifications

• Bachelor’s degree; OR
• 0–5 years of business immigration experience; OR
• A combination of education and experience that together demonstrates readiness for the role.

Candidates may qualify through different pathways. A bachelor’s degree with no prior experience is acceptable, as is relevant business immigration experience in lieu of a degree. An equivalent mix of education and experience is also appropriate.