Customer Care Associate
Jerry
Tampa, FL0–2 yrs1d agovia LinkedIn
About the Role
Jerry is building the first app to help people manage their cars and homes. This is a fully remote, fast-paced, high-energy, and team-oriented role.
Key Responsibilities
- Take great care of customers by anticipating needs beyond their initial questions, such as identifying coverage gaps, eligible discounts, or upcoming renewal increases.
- Answer inbound calls from policyholders requesting changes to their accounts.
- Develop in-depth product knowledge across a wide panel of insurance companies and the Jerry app to effectively guide customers.
- Solve problems to resolve customer inquiries efficiently.
- Process service requests, including changes to vehicles, drivers, lienholders, and policy documents.
- Provide feedback on the product based on customer interactions to contribute to improvements.
Requirements & Tech Stack
- Remote work
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
Qualifications
- Prior work experience in customer service, sales, or hospitality is a plus, but not required.
- Genuinely friendly and positive attitude.
- Willingness to work as a team.
- P&C insurance license (Jerry will pay for it if you don't have one).
- Must reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA to be hired as a full-time hourly employee.