Associate

Position Title: Associate - Deposit & Payment Operations

Career Level: S4

Job Category: Specialist

Role Type: Hybrid

Job Location: Bangalore

About the Team

The Escheatment and Unclaimed Property team is responsible for the accurate and effective execution of operational activities related to escheatment and unclaimed property. The team is committed to operational excellence, collaboration, and strong values.

Impact

This position supports the accuracy, compliance, and maintenance of the Bank’s information reporting processes and systems, including activities of higher complexity.

Key Responsibilities

• Perform administrative and operational processing to support client service objectives.
• Manage Safe Deposit Box (SDB) activities.
• Conduct due diligence mailings and related follow-ups.
• Track and record due diligence correspondence and returned postal items.
• Provide client service, support, and communication throughout account and compliance activity.
• Perform operational and administrative tasks in response to client requests.
• Return statements and branch calls.
• Maintain the integrity of information reporting systems by leading daily maintenance and review efforts.
• Ensure all information or supporting documentation is present and correct.
• Ensure accounts are properly set up and access is monitored.
• Add, modify, and maintain accounts to comply with applicable regulations and requests.
• Review regulatory holds placed on accounts by branch associates and make corrective actions.
• Ensure processing is completed according to IRS requirements.
• Process high volumes of financial transactions using 10-key and alpha numeric data entry functions.
• Analyze and complete various data entry functions on a mixture of payment documents for lockbox payments and deposits using multiple systems.
• Prioritize work to meet established standards and deadlines.
• Identify and escalate complex issues or situations that require further analysis in a timely manner.
• Identify and participate in implementing efficiencies to existing processes.
• Assist the management team and department in various department initiatives or ongoing projects.
• Ensure compliance with all FCB regulatory training, programs, and policies.
• Adhere to bank policies, procedures, legal, and compliance requirements.

Requirements & Tech Stack

• Analytical and Organizational Skills
• Strong organizational and time management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Decision making under pressure: Capability to make sound, time-sensitive decisions in high-volume and high-risk scenarios.
• Proactive in escalating potential risks to seniors or manager.
• Ability to work independently and collaboratively.
• Banking Domain Knowledge: Experience with banking cash management, treasury, and deposits preferred.
• Data Analysis & reporting
• Proficiency in Microsoft Excel, including PivotTables, lookups, data validation, and analysis of large datasets.
• Working knowledge of PowerPoint and other Microsoft 365 applications.
• Familiarity with automation and data tools such as Power Automate, Power Query, and macros is preferred.

Qualifications

• Degree/master’s degree in Banking and Finance.
• 0–2 years of experience in banking, financial services, operations, account servicing, or a similar process-driven environment.
• Prior exposure to Escheatment, Unclaimed Property, due diligence, regulatory reporting, or compliance-related processes would be an advantage but is not mandatory.
• US banking experience is a plus.

Relationships & Collaboration

• Reports to: Senior Manager, Banking Operations
• Partners: Onshore teams and various business lines