Product Associate

About the Role

As a Product Associate in Healthcare Payments - Consumer Receivables and Digital Channels, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address market needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. You have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Key Responsibilities

• Collects and analyzes metrics on product performance to inform decision-making around payment card devices, card and eCheck processing, and merchant funding.
• Supports the development of our product strategy and roadmap for payment solutions, including payment terminals, transaction processing, and digital payment channels.
• Contributes to solution discovery through collaboration with cross-functional teams (engineering, design, controls, sales, operations) to identify potential solutions that address user needs and align with business goals.
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches.
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value.
• Assists with competitive analysis, vendor evaluation, and market research related to payment technology and healthcare payment trends.
• Supports backlog grooming, sprint planning, and coordination with engineering teams through the software development lifecycle (SDLC).

Requirements & Tech Stack

• Developing knowledge level of the product development life cycle including discovery, requirements definition, and delivery.
• Emerging ability to analyze data and translate findings into actionable product insights.
• Strong written and verbal communication skills with ability to collaborate across technical and business teams.

Qualifications

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area.

Preferred Qualifications:

• Experience in payments industry (card processing, merchant acquiring, payment terminals, or payment gateways).
• Working knowledge of healthcare revenue cycle and/or healthcare payments.
• Understanding of PCI Compliance, EMV, and payment security standards.
• Experience with Jira, Confluence, or similar product management tooling.