Customer Support Specialist

About the Role

Uline is seeking a Customer Support Specialist to build customer relationships, provide solutions, and deliver legendary service. This is a full-time role at the Texas Branch - Irving, TX.

Position Responsibilities

• Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Become a product and solutions expert to answer product, pricing, and shipping questions.
• Build business relationships with customers over phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Assist customers in navigating Uline's website and online ordering.

Requirements & Tech Stack

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus; training will be provided for eager learners.
• Experience with phone, email, and chat support.
• Familiarity with website navigation and online ordering systems.

About Uline

Uline is North America's leading distributor of shipping, industrial, and packaging materials. As a family-owned company with over 10,000 employees, Uline is committed to offering exceptional training and tools for long-term career success.

Benefits & Perks

• Pay from $25 to $30 per hour with significant growth and earning potential.
• Complete health insurance coverage.
• 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program for professional continuing education.
• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking paths.