Software Engineering MTS (DevOps Engineer)

About the Role

Salesforce Hyperforce Development Platform Support (HDPS) develops and hosts the Hyperforce continuous delivery and deployment platform. This includes the Spinnaker, PCS, FIT, FEDX, Managed Releases, IAC services, and the CD platform and ecosystem around it and a suite of software integrity and distribution services.

Key Responsibilities

• Support and assist Salesforce developers who use Hyperforce services.
• Work with customers to help them onboard their services onto the Hyperforce platform.
• Diagnose and debug deployment issues.
• Develop and deliver training content.
• Contribute to the creation of documentation.
• Design, develop, and maintain automation solutions for support using Slack and Python, GenerativeAI.
• Collect Slack Metrics and generate executive dashboards for analytics.
• Design and contribute to customer-facing solutions.
• Work on automation bots.
• Maintain automation platforms in Hyperforce.

Requirements & Tech Stack

• Customer Success acumen.
• Strong problem-solving, troubleshooting, and analytical skills.
• Ability to understand customer issues, learn fast, and collaborate with other engineering teams to reach a resolution.
• Excellent spoken and written communication skills.
• Experience with any CI/CD Platforms (like Spinnaker / Spinnaker APIs / Jenkins / K8s / Helm / Terraform).
• Experience with public clouds including Amazon Web Services (AWS) or Google Compute Platform (GCP) or Azure.
• Experience with Kubernetes, Docker, Terraform, JSON, Git, AWS CLI, Tableau.
• Experience in Claude, Cursor, Slackbot, and any other AI tool.
• AI use to enhance productivity is a must.
• Tech stack includes: Kubernetes, Terraform, Python, JSON, Slack apps, AWS, GCP, Azure.
• The HDPS Customer Success team is distributed across North America (PST and EST timezones), Hyderabad, India and Dublin, Ireland.

Qualifications

• Bachelors or Masters degree along with the required skills.
• Claude and Cursor plugin and skill development is a plus.
• Light coding skills in Python, Apex is a nice to have.
• Familiarity with Salesforce Service Cloud for Case management is a nice to have.
• Familiarity with Salesforce Data Cloud + Tableau for reporting is a nice to have.
• Scripting and OS package management (command line tools) is a nice to have.
• Secrets Management with Vault is a nice to have.
• Knowledge of SDLC processes and practices is a nice to have.
• Experience with SCM solutions like git is a nice to have.
• Knowledge of security patterns, 3pp vulnerabilities, and practices is a nice to have.
• Exposure to analytical monitoring dashboards is a plus.
• Experience with Helm Charts is a plus.
• Public Cloud certifications like AWS, Terraform, CKA are a big plus.