Technical Content Professional Apprentice

About the Role

At IBM Infrastructure & Technology, we design and operate systems that keep the world running, from high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on. Technical content is essential for client retention and growth, and this role is key to customer loyalty and IBM's profitability.

As a Technical Content Professional Apprentice, you will design, develop, and publish technical product content with a focus on clarity, accuracy, and quality. You will work with experienced Technical Content Professionals and mentors in a collaborative environment.

Apprenticeship Program

The IBM Apprenticeship Program is a registered apprenticeship recognized by the Department of Labor (DOL), lasting approximately 12 months. Graduates receive a nationally-recognized credential from the DOL. During the apprenticeship, you will complete specific learning hours and on-the-job training. Upon graduation, you will be eligible to apply for full-time roles at IBM.

Key Responsibilities

• Design, develop, and publish technical product content (e.g., embedded in the UI, messages, product & API documentation, multimedia).
• Synthesize product information, collaborating with the Design community, to create modern, user-centric customer-facing information deliverables.
• Learn and demonstrate new knowledge and competencies through hands-on application with project teams.
• Contribute ideas, take on responsibilities, and make choices about how to complete work.

Requirements & Tech Stack

• Drive and eagerness to learn.
• Strong problem-solving and communication skills.
• Ability to work independently, take initiative, and work collaboratively in an agile team environment.
• Ability to write accurate, clear, and concise content for a global audience.
• Willingness to complete the requirements of the apprenticeship program.

Some knowledge or experience in ONE or more of the following

• Ability to Design, develop, edit, and produce accurate and effective technical documentation.
• Design Thinking.
• Ability to use and contribute to shared source repositories such as GitHub.
• Agile principles.
• Experience with HTML, XML or DITA tagging languages.
• Some experience with coding or development or creating technical content.

Qualifications

• High School Diploma/GED (Preferred).
• Associate's Degree/College Diploma (Preferred).
• Exposure to Content Creation Tools (e.g., help authoring tools, content management systems, version control systems).
• Basic understanding of Visual Content Development principles (graphics, images, multimedia).
• Curiosity about Information Architecture.