Customer Success and Operations Intern

Karta | Bangalore - Work from Office

About the Role

Karta builds customer-support voice agents for real production environments. This role is ideal for passed-out freshers who enjoy tackling complex customer-support problems, configuring and testing agents, and driving improved outcomes. This is not a software development internship. The work focuses on understanding requirements, configuring agents, testing, analyzing performance, identifying edge cases, and improving customer outcomes.

Key Responsibilities

• Understand customer goals for their support agents.
• Configure and test customer-support voice agents using Karta.
• Test agents across various real-world scenarios.
• Identify mistakes, edge cases, and failure patterns.
• Utilize audits and analytics to assess performance.
• Refine agent behavior based on learnings.
• Present performance and findings clearly.
• Over time, participate in customer discussions and translate requirements into solutions.

Qualifications

• Freshers who have completed their degree.
• BTech/BE graduates from all branches.
• Non-engineering academic backgrounds are also welcome.
• Strong written and spoken communication in English.
• Ability to learn new tools quickly.
• Patient, detail-oriented, and willing to test work repeatedly.
• Interest in customer problem-solving, operations, process improvement, or data analysis.

Internship Details

• 4-month full-time internship.
• First 2 months are probation.
• Work from office in Bangalore, 6 days a week.
• Potential for full-time conversion based on performance and role fit.

Who should not apply

• Individuals seeking a primarily software development or coding internship.
• Students who need to attend college/classes regularly.
• Candidates unable to commit to full-time, 6 days a week work from the Bangalore office.