Customer Experience Executive

Job Title: Customer Experience Executive

Company: MANTARA

Location: Bengaluru

About the Role

At Mantara, customer experience goes beyond answering questions. It is about building trust, nurturing meaningful relationships, and delivering exceptional service at every stage of the customer journey. We are looking for a motivated and customer-focused professional to join our team as a Customer Experience Executive and represent our premium brand in the luxury architectural hardware industry.

Key Responsibilities

• Handle customer inquiries through calls, email, chat, and WhatsApp.
• Assist customers with product information, pricing, availability, and purchase decisions.
• Provide support for installation guidance, warranty claims, returns, repairs, and replacements.
• Coordinate with Sales, Operations, and Logistics teams to ensure timely resolution of customer concerns.
• Build strong customer relationships and contribute to improving customer satisfaction.
• Maintain accurate customer records and identify opportunities to improve service processes.

Requirements & Tech Stack

• Excellent spoken and written communication skills in English and Hindi (mandatory).
• Knowledge of additional languages, such as Kannada, Tamil, or other regional languages, will be an advantage.
• Strong interpersonal, communication, and problem-solving skills.
• A customer-first mindset, attention to detail, and a sense of ownership.
• Prior experience in customer support, customer experience, customer success, hospitality, retail, or sales support is preferred.
• Weekend availability is a must.

Qualifications

• 6 months to 1 year of experience preferred; freshers with excellent communication skills are welcome.