Associate Business Analyst
Infosys
Hyderabad, Telangana, India0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- OperationsAuditingHelp deskData visualization
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Operations11%of 47 similar fresher jobs posted in India this week
- Listed
- 1 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
This section is not present in the raw text.
Key Responsibilities
- Design and implement IT Service Management processes aligned with ITIL best practices.
- Define service architecture, governance frameworks, and operational standards.
- Lead Incident, Problem, Change, and Release Management processes.
- Establish and monitor SLAs, OLAs, KPIs, and service performance metrics.
- Drive continual service improvement initiatives across IT operations.
- Collaborate with business and technology teams to align services with organizational objectives.
- Conduct process assessments, audits, and compliance reviews.
- Provide guidance on service transition, service design, and operational readiness.
- Support ServiceNow/ITSM tool implementation and optimization.
- Prepare executive dashboards, reports, and service review presentations.
Requirements & Tech Stack
- ITIL best practices
- ServiceNow/ITSM tool
Qualifications
This section is not present in the raw text.