Customer Service, Bengali

About the Role

Genpact is inviting applications for Customer Service - Bengali roles.

Key Responsibilities

• Respond to customer queries and concerns.
• Provide support for data collection to enable account recovery for the end user.
• Maintain a deep understanding of client processes and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service.
• Exhibit capacity for critical thinking and analysis.

Requirements & Tech Stack

• Languages: English + Bengali
• Shifts: Flexible with any shift.
• Work Location: Hyderabad (Work from office only).

Qualifications

• Minimum Qualifications: Any Graduate (except Law/Diploma).
• Experience:
• 0-3 years of previous experience in a customer service domain is required.
• Previous experience in a voice process is required for experienced candidates.