Customer Returns and Shipping Associate

Job Title: Customer Returns and Shipping Associate

About the Role

Provide exceptional customer service and support customers with their shipping needs and unpackaged returns in a retail store. Be collaborative and inclusive within a fun, team-oriented retail culture. Training is provided.

Key Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service for services such as Amazon returns or shipping packages via UPS.
• Engage with customers to understand their shipping needs and explain different shipping options.
• Maintain the shipping area to ensure efficient processing and storage of packages.
• Ensure necessary supplies for shipping and returns are in stock.
• Provide exceptional customer service to create a positive and inviting environment.
• Use basic selling skills to engage customers and present solutions.
• Be flexible with responsibilities, including online pick-ups, cleaning, and other assigned duties.

Requirements & Tech Stack

• Able to work a flexible schedule based on store needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to 100 pounds.
• Strong attention to detail, organization, ability to multi-task, and manage priorities.
• Ability to collaborate and work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.