Customer Service Representative
Superworq
United StatesFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- Account managementCustomer serviceOperationsTroubleshootingBusiness analysisExcel
- Work
- On-site in United States
- Pay
- Not stated by the employer.
- Skill demand
- Customer service94%Troubleshooting16%Operations14%Account management3%of 148 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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About the Role
The Customer Service Representative plays a vital role in supporting customer operations through accurate order and quote processing, account management, and responsive communication. This position requires a detail-oriented professional who thrives in a fast-paced environment and is motivated by collaboration and continuous improvement. You will work closely with internal teams to ensure order accuracy, timely delivery, and a high level of customer satisfaction.
Key Responsibilities
- Process customer orders and quotes accurately and efficiently using internal systems.
- Respond promptly and professionally to inquiries regarding new and existing orders.
- Remain available for incoming calls and ensure timely acknowledgment and resolution of customer requests.
- Maintain accurate and up-to-date customer accounts, including contact and tooling information.
- Document all customer interactions to ensure reliable records for customers and internal teams.
- Develop and maintain a strong understanding of the company's products, features, and applications.
- Continuously expand knowledge of new products and updates to existing offerings.
- Troubleshoot customer concerns using product and system knowledge, providing effective solutions.
- Provide accurate and timely pricing across all product families.
- Learn and follow departmental procedures, systems, and process improvements.
- Enter and manage data accurately within order entry and ERP systems.
- Follow Customer Service Department guidelines and internal policies.
- Collaborate cross-functionally with internal teams to ensure timely delivery and customer satisfaction.
- Demonstrate professionalism in all interactions via phone, email, and in person.
- Maintain a positive attitude while showing respect to customers and colleagues.
- Contribute to a culture of respect, support, and continuous improvement.
- Meet and maintain performance expectations established by management.
- Perform additional duties as assigned.
Requirements & Tech Stack
- Strong written and verbal communication skills in English.
- Demonstrated professional writing ability.
- Strong and accurate typing skills with efficient computer use.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook).
- Experience with ERP or contact management systems.
- Ability to calculate numerical figures such as discounts, percentages, and basic measurements.
- Strong attention to detail, organization, and problem-solving skills.
- Ability to work independently while collaborating in a team environment.
- Customer-focused, dependable, and adaptable mindset.
- Bilingual skills are a plus, depending on role.
Qualifications
- High school diploma or equivalent required.
- 6-12 months of customer service experience and/or training, or equivalent combination of education and experience.