Customer Service Representative
DHL Supply Chain
Manteno, IL0–12 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 12 years · Diploma
- Must know
- Product managementCustomer serviceExcelMicrosoft Office
- Nice to have
- SAP
- Work
- On-site in Manteno
- Pay
- Not stated by the employer.
- Skill demand
- Customer service93%Microsoft Office20%Excel11%Product management1%of 147 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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About the Role
At DHL, you will play a part in one of the world’s most essential industries.
Role Purpose
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information.
- Assist with order and product management.
- Perform other duties as assigned.
Key Responsibilities
- Maintaining high levels of customer service.
- Timely oral and written communication with client representatives.
- Timely oral and written communication with representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
Requirements & Tech Stack
- Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
- Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
- Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
- Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, SAP, etc.
- Experience with View software is preferred.
- Ability to quickly adapt and learn to navigate through customer portals.
- Ability to work in a fast-paced, customer-centric team environment.
Qualifications
- High School Diploma or Equivalent.
- 0-12 months of system, data entry or reporting experience.
- 0-12 months of warehouse experience, preferred.