E
Customer Service Representative
EdgeGlobal/
Milford, OHFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- OperationsExcelMicrosoft Office
- Nice to have
- Customer serviceLead generationHelp desk
- Work
- On-site in Milford
- Pay
- Not stated by the employer.
- Skill demand
- Customer service94%Microsoft Office20%Operations16%Excel9%of 148 similar entry-level jobs posted in the US this week
- Listed
- Nov 10, 2026 · still open
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Job Title: Customer Service Representative
About the Role
Seeking professionals with experience in contact center operations and customer service environments.
Key Responsibilities
- Conduct inbound/outbound calls in accordance with established process guidelines to collect required information from end clients.
- Assist vendors in providing accurate and complete information to ensure compliance with organizational and regulatory requirements.
- Schedule reminders and perform timely follow-ups with vendors to ensure completion of pending activities.
- Deliver excellent customer service through effective written and verbal communication, active listening, and strong comprehension skills.
- Handle both inbound and outbound calls as part of daily operational and production responsibilities.
- Maintain accurate records through efficient data entry and documentation practices.
- Review cases and make decisions in accordance with business rules, standard operating procedures (SOPs), and compliance requirements.
- Ensure high levels of accuracy, productivity, and adherence to quality standards.
Requirements & Tech Stack
- Proficiency in Microsoft Excel, Word, and Outlook to support daily business operations and reporting activities.
- Ability to navigate multiple computer applications while speaking with customers.
Qualifications
- Candidates with 0-6 months of experience and a foundational understanding of Property & Casualty (P&C) Insurance are preferred.
- Applicants from other customer service backgrounds will also be considered based on their communication skills, customer handling capabilities, and overall suitability for the role.
- High school diploma or GED required; associate degree or college coursework preferred.
- 1+ year of customer service, call center, help desk, or customer-facing experience preferred.
- Excellent verbal and written communication skills with the ability to communicate professionally with customers.
- Strong active-listening skills and ability to understand customer concerns, ask appropriate questions, and provide accurate solutions.
- Comfortable handling a high volume of inbound and/or outbound calls in a fast-paced environment.