Customer Service Representative

About the Role

A full-time, on-site Customer Service Representative role based in the Greater Richmond Region.

Key Responsibilities

• Engage with customers via phone, email, and other channels.
• Answer questions and provide product information.
• Assist with selecting appropriate soundproofing and noise control solutions.
• Process orders.
• Track shipments.
• Resolve issues.
• Coordinate with internal teams such as sales, technical support, and operations.
• Document customer interactions.
• Maintain customer records.
• Follow up to ensure satisfaction and a positive experience.
• Identify common customer needs and provide feedback to enhance products and services.

Requirements & Tech Stack

• Proficiency with standard office software, CRM systems, or order management tools.

Qualifications

• Demonstrated skills in customer service and customer support.
• Ability to respond promptly and professionally to inquiries.
• Experience promoting customer satisfaction and enhancing the overall customer experience.
• Background working as a Customer Service Representative or in a similar customer-facing role.
• Strong verbal and written communication skills, including clear phone etiquette and accurate documentation.
• Ability to learn technical product information and explain solutions in accessible terms.
• Organizational and time management skills, with attention to detail.
• Collaborative mindset and ability to work effectively with cross-functional teams.
• High school diploma or equivalent required.
• Additional education or training in business, communications, or a related field is beneficial.
• Experience in construction, industrial products, or acoustical solutions is a plus but not required.