Customer Service Representative
WNS
Pune City, Maharashtra, India0–3 yrs6h agovia LinkedIn
About the Role
Customer Service Executive (Voice/Non Voice) - Non IT Support
Location: Pune
Key Responsibilities
- Handle Inbound/Outbound customer interactions via phone, chat, or other communication channels.
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.
- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.
Requirements & Tech Stack
- Basic computer proficiency and familiarity with MS Office.
- Ability to work in a fast-paced environment.
Qualifications
- Graduate Freshers can apply.
- Excellent verbal and written communication skills in English.
- Good problem-solving and interpersonal skills.
- Customer-centric attitude and willingness to learn.
- 0-3 years of experience in customer service, customer support, BPO, call center, or related roles.
Working Conditions
- Location: Pune
- Shift: Rotational shifts
- Working Days: 5 days per week
- Weekly Off: Rotational Off