Team Member

About the Role

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Key Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
• Thank the Customer
• Engage with the customer and/or pet
• Advise products or services
• Make it Memorable
• Perform the following duties accurately, efficiently, and safely on a regular basis without advance notice:
• Operate cash register/computer following cash handling procedures.
• Recovery of merchandise.
• Participate in freight process.
• Execute Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Assist customers with loading purchases.
• Ensure the safety and well-being of live animals, including sanitizing and maintaining holding tanks and caring for live animals.
• Handle and care for all live animals including their food, bedding, and habitat.
• Complete all documentation associated with job duties.
• May be required to perform other duties as assigned.

Requirements & Tech Stack

• Cash register/computer operation.
• Point-of-sale system
• Material handling equipment (e.g., pallet jack, dolly, U-boat)

Qualifications

• No experience required.
• A high school diploma or equivalent is preferred, but not required.
• Must be able to read, write, and count accurately.
• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Physical Requirements

• Non-sedentary position.
• Ability to move throughout the store and outdoor areas quickly and safely.
• Ability to operate all equipment related to job duties efficiently, safely, properly, and accurately.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including the selling floor, side lot, stock area, and register area.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to successfully complete all required training and certification.
• Ability to lift 50+ pounds.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment.