Operations Intern

About the Role

Swift is building a next generation checkout and fulfillment service for India. We are seeking enthusiastic Operations Interns to join our Dehradun office. This role offers hands-on exposure to logistics and supply chain operations with an opportunity for a Pre-Placement Offer (PPO) based on performance.

Key Responsibilities

• Handle ticket follow-ups and ensure timely resolution of operational issues.
• Manage escalations efficiently and coordinate with internal teams for quick resolution.
• Conduct NDR (Non-Delivery Report) calling, address delivery challenges, and coordinate with logistics partners.
• Support end-to-end supply chain management, including order processing, dispatch, and delivery.
• Track daily operations and maintain accurate operational reports.
• Coordinate with sellers, clients, and delivery partners for smooth operations.
• Assist in process improvements and documentation of operational workflows.

Requirements & Tech Stack

• Strong communication and coordination skills.
• Good understanding of logistics and supply chain processes.
• Proficiency in MS Excel and basic data management.
• Ability to work in a fast-paced environment and handle operational challenges.
• Problem-solving mindset with attention to detail.

Qualifications

• BBA/MBA (Logistics & Supply Chain specialization).