FT Customer Service Representative
National Fitness Partners
Columbus, OH0–3 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 3 years
- Must know
- Customer service
- Work
- On-site in Columbus
- Pay
- Not stated by the employer.
- Skill demand
- Customer service96%of 143 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
National Fitness Partners is seeking a full-time Customer Service Representative to provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.
Key Responsibilities
- Answer phones in a friendly manner using information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage or merchandise purchases through the point of sale system.
- Promote fitness instruction classes (PE@PF) to active and new members.
- Provide a clean, sanitized, and safe club environment.
Requirements & Tech Stack
- Customer Service experience.
- Ability to operate a point of sale system.
Qualifications
- Full-time position.
- Schedule: Monday-Friday (M-Th 2PM-10PM, Friday 2PM-9PM).
- Starting pay: $12 per hour.
- Hourly increases at 180 days, 1 year, and every 6 months thereafter, based on anniversary date.
- Shift-differential pay for select shifts.
- PTO for all employees.
- 401K Retirement Fund (Employer match up to 4%!).
- Health Insurance Options including Health, Dental, Vision, family life insurance, and more.
- Basic Life Insurance & Short-Term Disability 100% Company Paid.
- Employee Assistance Program.
- Free employee Black Card Membership.
- Growth Opportunities (over 90% of management team started as entry-level).